Mess with credit card upgrade

I accepted an offer to upgrade to a private client credit card a few days ago. Today, I tried to pay for something with my card and it was rejected.<br> <br> On logging in to Internet Banking, I found that the credit limit has been removed on my existing card and the moved to the new private client card. I wasn't told this was going to happen and the new card hasn't even been delivered so first, I'm now unable to make payments and second, I have multiple online payments coming off it that will all bounce. The new line of credit isn't even equivalent to the one that was offered.<br> <br> I called premier banking, the consultant couldn't help and transferred me to private client banking where the call wasn't answered.<br> <br> First I need the credit facility restored on my platinum account asap so my online payments don't bounce, second I need the new card delivered, and third, I need the correct credit to be available on the new card<br> <br>