mess up and i want my money back

I originally complained about FNB not deducting my payment to my budget facility from my credit card and not informing me that it's changed and now I have to make the payment myself. As a result I got charged interest which I want reversed. <br> <br> They tried to fix the original complaint and problem by DOING WHAT I DID NOT ASK FOR. I ASKED FOR THE INTEREST TO BE REVERSED. Not what they did. Now I owe them more! <br> <br> First you don't automatically deduct from the credit card into the budget facility like in the past. How am I supposed to know. Now I get charged with extra interest. <br> <br> Then I figure out how to do this myself and make the payment. Now my balance is less because I made the payment, regardless of the interest charged. <br> <br> Then you re-capture the amount (WHICH IS NOT WHAT I ASKED FOR) and now my balance owed is more and the payment I did manage to make is NOT REFLECTING ON THE BALANCE AT ALL!!! <br> <br> WHERE IS THE PAYMENT I MADE? WHY IS THAT NOT REFLECTING ON THE ORIGINAL BALANCE OWED? IT can't have disapeared! In that case FNB has taken my money and pocketed it for themselves! <br> <br> And then they take almost three or four days to respond which is unacceptable. <br> <br>