****mers and *********s

On the 21st of November 2024 I went to FNB springs mall branch to pay off and close my overdraft account, the consultant told me that it would take 72 hours for that to be done so I waited and on Friday the 29th I went back and the consultant said that my account was downgraded and she gave me a new card and also confirmed that I no longer have the overdraft account and I saw the balance in my account was confirming that R2770 was missing from my account which was the total amount of the overdraft. I know this because I specifically made a loan from them to close this account when they told I must wait for 72 hours for them to complete the process, fast forward to 15th December I see on my bank app that the overdraft is back and I owe the bank the same amount they debited from my loan that I got from them, yesterday I went back to Springs mall the consultant tells me that I have no other option but to pay the full amount again and he could not explain what had happened to my money they have deducted from my account and why was the overdraft showing again in my account. I am so angry and frustrated because I took the loan because I did not want to have this unending loan in my name.

I want this matter resolved otherwise I am moving to another bank. I cannot afford to be ******* and ****med by my bank