SG
Sixolile G
1 reviews | Active since Apr 2026
01 Apr 2026, 11:15
****mers and ***** Masters
I’m so frustrated about how this bank has changed my life to be a living hell. I’m fuming of how this bank stole all my money in my account and stated that they aren’t liable a whole 250k everything go. What’s so frustrating is that no 1 is helping nor seem to have a clue how to help .I even escalated the matter to Ombudsman still no help at all. Don’t bank with them or you’ll end up like me.
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Replies (1)SG
Sixolile G's updateReviewer Update
01 Apr 2026, 12:05All these transactions which went off are from Takealot.
When you explain to them that I never made a purchase nor did I make any transactions.
But their famous template of copy and paste that they aren’t liable is the most frustrating.
Investigation findings
Our understanding of your incident is as per our investigation below:
• FNB thoroughly investigated your claim and found no involvement of any bank employee or failure
of the Bank’s systems or processes.
• The Bank has reviewed the case and considered all the facts, regrettably we have declined your
request for a full refund based on the following factors.
• The disputed transaction/s were authorised via an OTP (One Time PIN) / Smart Incontact
authentication.
• In order for this transaction/s to be processed, an OTP (One Time PIN) / Smart Incontact
authentication is required to be entered as final approval and verification for the transaction to be
authorised.
• The added security feature for online transactions only enables transactions negotiated with the use
of the OTP/ Smart Incontact authentication, which is sent to your registered cellphone number/
Banking App.
When you explain to them that I never made a purchase nor did I make any transactions.
But their famous template of copy and paste that they aren’t liable is the most frustrating.
Investigation findings
Our understanding of your incident is as per our investigation below:
• FNB thoroughly investigated your claim and found no involvement of any bank employee or failure
of the Bank’s systems or processes.
• The Bank has reviewed the case and considered all the facts, regrettably we have declined your
request for a full refund based on the following factors.
• The disputed transaction/s were authorised via an OTP (One Time PIN) / Smart Incontact
authentication.
• In order for this transaction/s to be processed, an OTP (One Time PIN) / Smart Incontact
authentication is required to be entered as final approval and verification for the transaction to be
authorised.
• The added security feature for online transactions only enables transactions negotiated with the use
of the OTP/ Smart Incontact authentication, which is sent to your registered cellphone number/
Banking App.
SG
Sixolile G's update01 Apr 2026, 12:05
Reviewer Update
All these transactions which went off are from Takealot.
When you explain to them that I never made a purchase nor did I make any transactions.
But their famous template of copy and paste that they aren’t liable is the most frustrating.
Investigation findings
Our understanding of your incident is as per our investigation below:
• FNB thoroughly investigated your claim and found no involvement of any bank employee or failure
of the Bank’s systems or processes.
• The Bank has reviewed the case and considered all the facts, regrettably we have declined your
request for a full refund based on the following factors.
• The disputed transaction/s were authorised via an OTP (One Time PIN) / Smart Incontact
authentication.
• In order for this transaction/s to be processed, an OTP (One Time PIN) / Smart Incontact
authentication is required to be entered as final approval and verification for the transaction to be
authorised.
• The added security feature for online transactions only enables transactions negotiated with the use
of the OTP/ Smart Incontact authentication, which is sent to your registered cellphone number/
Banking App.
When you explain to them that I never made a purchase nor did I make any transactions.
But their famous template of copy and paste that they aren’t liable is the most frustrating.
Investigation findings
Our understanding of your incident is as per our investigation below:
• FNB thoroughly investigated your claim and found no involvement of any bank employee or failure
of the Bank’s systems or processes.
• The Bank has reviewed the case and considered all the facts, regrettably we have declined your
request for a full refund based on the following factors.
• The disputed transaction/s were authorised via an OTP (One Time PIN) / Smart Incontact
authentication.
• In order for this transaction/s to be processed, an OTP (One Time PIN) / Smart Incontact
authentication is required to be entered as final approval and verification for the transaction to be
authorised.
• The added security feature for online transactions only enables transactions negotiated with the use
of the OTP/ Smart Incontact authentication, which is sent to your registered cellphone number/
Banking App.