****mers

Hi I have been trying to get assistance regarding a transaction dispute that happened in December, I was given the form and sent the request to the email listed on the form, it has been almost a month now without any assistance and Shell said I should contact my bank why are you ****ming people? The last agent I spoke to said they would have this matter escalated and that the manager will contact me but that never happened. All they know is milk people their hard earned money the only thing they have been doing is calling to upgrade my account instead of helping me!!