****mers

Sunday the 13 of July I made a purchase from Shein and there was a double deduction from my account yet Shein didn't receive the payment. After 45 minutes Shein cancelled my order as they did not receive any payment. Monday I called the bank and sent and email to Shein and Shein said the bank freezed the payment and FNB admitted that it was an error from their side they will reverse back all my money. Tuesday FNB only reversed one transaction and when I call they said I must fill in a certain form which I couldn't since the mistake was on their side,I went to secure chats a lady called Thembekile said all my transactions are reversed it's just a delay from their side that made the money not to reflect on my account. Today still there's no money,I sent another email to Shein just to find out if no payment on their side and they said nothing is showing on their side. Today I spoke with Mzamo he said he lodged a query mind this I my Last money I wanted to buy something for myself. Now FNB has taken it and doesn't want to give back my money as promised. FNB has started to be a ****mer and don't know that they're playing with our hard earned money. I need my money as soon as yesterday.