Merishka David

My husband and I app**** for a pre-approval on the FNB app. We then received an email from Merishka David. In her email she provides the steps to apply for a pre-approval. My 1st issue is why then did I apply in the app for a pre-approval? Only to receive a redundant email giving me the steps? What is the point? I responded to Merishka and then received her rude response (no apology, explanation or acknowledgment of the contents of my email) asking me for my cellphone number of which I provided. Again another rude response from Merishka (she can't even be bothered to address me by name in the emails) saying that she cannot get hold of me and I should advise when I'm available. I responded to her email advising that I am not happy with the service I received and we will be moving our banking and that I will be lodging a complaint, only to receive Merishka's response that I may go ahead and lodge a complaint as all their calls are recorded. So clearly she only thinks that the call has a problem? Her attitude and responses were all andcceptable? If Merishka did try to call me then why didn't she leave a voice mail? Why didn't she send me an email answering me questions? Is this really the service an FNB client receives? To be made to feel like just another number because you're not a Private or Wealth client? Then my business is not good enough? I am appalled by Merishka and her attitude. This is disgusting service. And it seems as if I am not the 1st person to complain about Merishka!!!!!!