LS
Luis S
1 reviews | Active since Oct 2010
02 Apr 2016, 05:52
Merchant terminal cancelled, still billed
I cancelled my merchant terminal, gave the required calendar months notice period which ended in February, I made no transactions on the machine after the 29th of February, as instructed by Merchant Services, an FNB employee collected my machine on the 1st week of March and this month I was still billed for another month.<br> <br> I'm now told that the \matter will be escalated and will take upto 14 working days\"<br> You guys need to refund this money immediately. I cannot wait 14 workings to get R900 back, I have other expenses and bills to pay right now"
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
04 Apr 2016, 08:34Hello cybert11,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898746.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898746.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply04 Apr 2016, 08:34
Official
Hello cybert11,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898746.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898746.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
