MERCHANT SERVICES' INCAPACITY TO DELIVER ON SERVICE: Reference number: 993954.

<p>Im dissapointed about the service I have been receiving from FNB Merchant Services. I am a small business person trying to grow my business. I have app**** for a specialised POS machine to help increase my turnover. This was approved in June 2016 ( letter from FNB) but to-date I am still struggling to get it to work as it is supposed to work. A technician has been sent to my shop and has adviced that I need to be given a different machine called GEMALTO X ECAS to sort out this problem and I have reported this via emails and numerous telephone calls to FNB Merchant Services and Customer Care. I also had to contact their service provider Altec in Cape Town to get the machine working but Altech also referred me back to FNB. When I talk to Merchant services, I get a sense that no one knows how to address the problem , they still refere me from pillar to post... I cannot afford this anymore, I have spent too much time on the phone, I have made more that 20 calls and 10 emails but I am hitting a brick wall... I have spokent to Thomas Nsingeane; Emmanuel; Motlalepula Moatshe; Cleodine Van Rooyen; Verona Blom and more.... All I want is for the machine to work so I could be able to transact. </p> <p>If FNB is commitied to providing a professional and effecient servce to ensure the growth of small business, this is certainly not the way to go. </p> <p>FNB "HOW CAN WE HELP YOU"?</p> <p>SORT OUT MY PROBLEM SO I COULD SPEND TIME GROWING MY BUSINESS NOT MAKING CALLS AND WRITING EMAILS....</p> <p> </p> <p>Tshidi Molefe</p> <p> </p>