MERCHANT SERVICES COMPLAINT

I received an e mail from FNB on 4 November 2024 informing me that my business account has been placed on hold due to irregular activity on my allocated speed point. I have followed up numerous times with them, and they stated that there was no TAT on the matter. As of today , it has been almost 2 months that they have been investigating this matter , with no end in sight. The speedpoint was collected by the investigator in December 2024 My account is still attracting bank charges and service fees every month whilst the investigation is ongoing. I honestly don't understand how it can take a bank that long to conclude and investigation. I have raised this matter on a previous occasion with the FNB complaints department, and still this matter is pending. I can rather close my account with them and take my business elsewhere because of the treatment I`m getting form FNB