BS
Brendin S

1 reviews | Active since Sept 2013

04 Dec 2017, 22:11

Merchant services

My practice speedpoint is giving problems now for a month, it is a constant struggle to bank. My patients can not pay, because there is always a problem. They sent *********** people to come and fix it. My staff spend more time on the phone with fnb merchant services than working. This is costing me money. I do not even get ebucks on my merchant services like they promised. Very disappointed customer!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2017, 09:59
Official

Hello Dr B Spark,

We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

BS
Brendin S's update19 Mar 2018, 08:38
Reviewer Update
Hi, still no response or help! Still struggling with this machine! Please help!!!!