MERCHANT REFUND NOT PROCESSED

Dear FNB

I’ve contacted the Dispute office and Merchant office more than I could ever imagine this month and in November and October just get a simple thing done . Get my refund paid back into my account . I’ve been to the branch several times and your consultants are nothing but ***********. I have had to send several emails to *** explaining that the merchant that I have claimed my refund from was successful but Fnb does not want to process my refund into my Available account . The only person who has ever assisted me with understanding was Zandile from Dispute and she fully understood my complaint and saw exactly what I was referring. The money shows on the transaction history but I do not have access to use that money . I’m talking about something even a young kid can see but your consultants and accountants are too blind to see what I’m talking about . FNB I’m fed up and it’s high time you process and pay out my money into my account . I can’t running around like a headless chicken begging for my own money to transferred into my account as if I owe the bank anything . I’ve been nothing but loyal for full on 7 years and you treat me like an uneducated idiot ? Do better please ! This is not the 1st review you’ll get from me and certainly not the last . Fnb get your house in order !!!!