Merchant paypoint

"I recently contacted FNB to inquire about obtaining a Merchant Paypoint machine for my remote business. Unfortunately, I was informed that they are unable to provide support to businesses like mine that operate remotely. However, I have noticed that my business account is still open. I understand that FNB may have certain policies and procedures in place but I'm a bit confused as to why my account remains open if they are unable to provide the necessary support I require. I kindly request that they review my situation and consider closing my business account if they cannot provide me with the necessary assistance. Thank you for your understanding."