1 reviews | Active since Feb 2017
Men Must Not Get First Preference ... EQUAL TREATMENT PLEASE I PLEAD
<p>Was very disappointed with the pathetic service I received today at FNB , after being in the que for over an hour a man comes in and speaks to the lady by Thabsile , she did not even bother to ask us who is the last person waiting to use the phone ? She just told that man to use the phone . Long ques and there was only 2 people working . I confronted her she gave me an attitude , her body language and look said it all as well as the way she laughed "Giggling" like she owns the place . Told her what she's doing Is wrong and not to mention ur attitude . It's a customer service environment and she must to do her job properly and don't give MEN first preference. I get that the phone was idle but It was her duty to tell us we can use the phone according to who came first. Her friend Sli got involved and I told her if she wanted to help she would have asked us how could she assist us while we were still seated and don't wait for me to complain , like other branches to avoid unnecessary long ques . The way she got angry one may think its her man . Service is pathetic at kwaMnyandu FNB. They are not doing us favours but it's their duty to do what is right and don't take offence when being told to retify a problem they caused.They must stop loving the MEN more even if they are cute.. at work these ladies must be professional to everyone and don't be bias.. i had to leave and go home without being attended with my 3 year old toddler .</p>
Good day Ms. sli mokoena
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. sli mokoena
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
