SP
Solomon P

1 reviews | Active since Mar 2009

30 Sept 2015, 06:47

Melinda Duvenhage - WHERE IS THE FEEDBACK???

This is now frustrating and I will ensure that a formal written complaint is sent to the CEO's office. I am now waiting two weeks for FNB to open my business account. There is always an issue of misplaced documents! This is 2015 not the 1980's! All the relevant documentation was sent through electronically! How is it that the other leading banks can get this resolved in under 24 hours and FNB take more than two weeks??? <br> <br> Melinda Duvenhage, last week you responded to my complaint indicating you will have this resolved and to date nothing has been done! Its pointless apologising when I want results not appologies!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2015, 09:08
Official
Hello solzp,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)