Mediocre Service turning to Terrible Service

Tired of having problems.

I cannot log help requests on my profile and I was previously told this will be looked into. I have logged a complaint/query 3x this year and it seems not to go through as I do not get a reference number at all.

Second problem is I love how you and your eBucks section manipulate the rules often so that it works more for you than your clients and you do not really notify us, why should we only use 95 instead of also 93 to fill up our cars to gain any ebucs. do you want us to pay more so that only then we can get ebucs? also I cannot remember receiving a notification that this have changes. only when you go and try investigate will you pick up the changes you make on a regular basis.

I keep to what I say. FNB is mostly good to you only upon joining, afterservice is terrible.