Mediocre service to say the least, not impressed at all!!

Applying for an account was quick and easy, but after that, the problems began. Firstly, I tried to transfer money to the account, but the transfer was rejected because a hold was put on the account due to some KYC/FICA status. After holding on the line for 30mins, trying to sort the issue, I eventually hung up and decided to go into the store to have the issue sorted, which defeated the purpose of completing the application online. The staff at the Blue Route branch was friendly and helped me resolve the issue. Secondly, I requested a bank card via the FNB app and was told a courier would be in contact with me to take delivery of the card. To this date more than a month later I am still waiting. When inquiring about my Internet banking at the branch, I was told that it had been activated, which is not the case after trying to use it countless times. Today I visited another branch to seek assistance regarding a student loan for my brother. At the branch, I was told that student loan applications needed to be done online. After completing the application and having it rejected, to my surprise, I requested a call-back, only to have the lady sarcastically ask me now that the loan was rejected what would I like her to do, and all I wanted was an explanation or an alternative option.

I am currently at wit's end with the service received by FNB thus far and am so glad I did not opt to transfer my salary over to this account.