****med, FNB NO HELP AT ALL.

I was ****med in June of 2023, I bank with FNB. I decided to let my bank know that I have got ****med & I wanted to be as quick as possible to get my money back because I was promised a service from a person who uses another bank, so I had their information too. I was issued a case number and was assigned an investigator who has only communicated with me twice throughout the whole process. I have followed up multiple times with their agents and did escalations on this guy, he just doesn’t care and I don’t think his manager cared either. I did over 10 escalations and I sent him emails countless times to give me feedback on my case. Around November/December. He responded & I was made to sign a waiver stating that if I wish to get my money back I will need to contact a lawyer and there was only R300 left in the person’s account who had ****med me R70 000. Why did they take so long to freeze this person’s account? I believe if they were efficient in their work then I would have got my money back but they just didn’t care enough. After signing that waiver, I asked him what the next step is now. It’s been 5 months since. Do not bank with FNB. They don’t care.