****MED BY FNB INSIDE THE BANK

I am writing to formally report a *****ulent incident that occurred on 9 April 2025, affecting my business bank accounts at FNB. The following accounts were impacted: *** – Olivier Vermeulen Funeral Home; *** – 9 Province Crematoria CC *** – Milan Marble & Granite Earlier that day, I reviewed the balances across all my business accounts and confirmed that they were favorable. However, while attempting to process a transfer to a beneficiary, I received an "Insufficient Funds" notification. Assuming an error, I tried the transaction from another account, only to receive the same message again. Upon further investigation, I was shocked to discover that all my business accounts had been completely drained, leaving only a few rands remaining. It was at that moment that I realized I had fallen victim to financial *****. After contacting the ***** department, I was informed that Mrs. Linda Roberts, who were my previous bookkeeper, had authorized transactions of R35,000 and R200,000, totaling R235,000. However, Mrs. Roberts has not been employed by my company for approximately six months. I removed her from my profile at that time. Concerned, I reached out to the ***** department again and requested that all accounts be temporarily blocked. Approximately two weeks later, a bank official visited me and assured me that an investigation was underway. However, since then, I have not received any further updates from the bank nor my money. Additionally, Mrs. Roberts has reported the suspected ***** to the police and to FNB ***** department Issues That Require Immediate Clarification I urgently request the bank to provide answers on the following matters: 1. Payment Limit Breach – My immediate payment limit is R30,000, yet transactions of R200,000 and R35,000 were processed instantly. How was this allowed despite exceeding my authorized limit? 2. Account Linkage Confusion – I removed Mrs. Roberts from my profile six months ago. However, I was later informed that she was not linked to my profile, but rather, I was linked to hers. How is this possible? I urgently require documentation and clarification on how my profile was connected to hers without my knowledge. 3. Past Authorization Protocol – Years ago, Mrs. Roberts had signing authority as my company’s bookkeeper, and I added her to my profile to handle payments. However, given that I removed her six months ago, how did her profile still allow the release of such a substantial amount? Requested Actions Due to the severe financial and operational disruption caused by this unauthorized transaction, I request the following actions from the bank: · A thorough review of the *****ulent transactions leading to the loss of funds. · Immediate clarification on any possible measures to recover the missing amounts. · Guidance on how to prevent future incidents and enhance security over my accounts. · Clear documentation explaining how I was linked to Mrs. Roberts’ profile without my consent. I trust that your office will investigate this matter with urgency and provide the necessary clarity on these issues. I appreciate your prompt attention and look forward to your response. Until today there were no outreach from FNB to clarify this insident Your’s sincerely,