****med by a ****mer AND FNB!!

My bank card was compromised and a *****ulent individual accessed all the funds remaining in my account. They used the money to make purchases on apple.com/bill. Once I became aware of this situation, I immediately took action to block my account and contacted the FNB ***** department for assistance. However, I experienced a significant wait time of almost 12 minutes before reaching a representative.

To compound matters further, I discovered that my account, which had no available funds, now had a negative balance of R759. How is it possible that the ****mers were able to deplete my entire balance and cause my account to fall into arrears? It raises concerns about the integrity of the bank's internal processes. I find it troubling that FNB allowed someone to drain my funds completely without implementing safeguards to prevent such unauthorized transactions.

Additionally, I would like to mention that my bank card has not been used in a while, and I have been using Samsung Pay on my phone to make transactions during this period. Therefore, the unauthorized use of my card raises questions about the security of my banking information within FNB's databases. It is concerning that such unauthorized access could have taken place despite not having used my physical bank card in some time. I request that the bank undertake a thorough review of its security protocols to ensure that this type of security issue does not recur in the future.

If this issue is not swiftly addressed and the full amount is not recovered, I will be left with no choice but to revert to ABSA, a bank I have been with for an extended period and never encountered any instances of being hacked or ****med. Furthermore, my account with ABSA has never fallen into arrears. I urge FNB to rectify this situation promptly.