Meaningless processes, Lack of communication, Blocking of cards, Some uninformed staff members,

Hello Peter.

You guys are the only ones who can help me now. I am beyond frustrated with FNB. I app**** for a credit card with FNB, besides them charging me rewards fees even before I collect the card; I collected and activated the card on Friday and started using it only to wake up on Monday with a blocked card due security checks in order to verify that its me using the card after I have used it for 3 days (That security check is very effective hey - I thought they supposed to do that before handing over the card to the client). I am only happy I am not in some foreign country with dependence on it. Nonetheless I have other important things I have to pay with the card and currently no one seems to know how long the process is as they started it from scratch again. Yesterday I received the same promise I received today which shows me that it will clearly not be resolved any time soon. Seeing that it is still their card, they might as well close it on my side and leave me out of this.

By the way I tried to resolve this issue both yesterday and today with their complaints line, who also logged a complaint. To whom? I don't know. The only thing I know is that some of the staff members don't even know their company has a complaints phone number. thanks to Google of course he knew.

A WARNING to anyone who wants to move to FNB, DON'T cause you will be stranded!!

Thank you Peter