Me N.Pillay

Hi I writing regarding the FNB bank call center and the service I have received The card division took out my full payment in December 2025 ,I had a torrid time trying to find out why this bank done a auto payment , Eventually they rectified their mistakes and apologized,but I had to pay over R1000 for my debit orders that got rejected and to this bank everything was normal , It only gets worst ,on Monday they done the same thing,by taking out auto payment 02!03/2026 and now they tell me it takes 5 days to reverse the money back into my account and apologizes again for the same mistake ,they sent me a message on the 28th telling me whats my min payment for this month ,the consultants do not have a clue of what they are doing and saying my min payment is due in 5 days ,that's why they took out an amount that was less than my min payment and trust me nobody has a clue what is happening in this bank and the money they took out doesn't reflex anywhere I'm my accounts ,don't know what happened to this money This is the worst bank to do businesses with ,because they send me from department to departments ,that cannot handel simple queries ,not sure if they are paid to frustrate the customers and get money out of us This bank was not supposed to exit , Me N.D.Pillay