Maze Runner - Terrible Ineffective Service delivery

My recent experience with FNB has been nothing less than disappointing and humiliating. I have never in a year ever experienced this high level of incompetence when it comes to service and support. My experience has indeed been an eye-opener to the level of disrespect FNB has for its clients and the need to survive. The contradictory explanations, the constant passing of the buck from department to department, the emotional embarrassment experienced as I seem to know more about a product than the very same people trained to assist. Please see the terrible journey I experienced since my upgrade. The card was cancelled/blocked without any correspondence or an alternative action plan for my account that requires a card to make an online payment. The delivery of the card to the Table Bay mall, me travelling 6 times to the branch and receiving no assistance at all, the consultant tried to assign a temp card that failed, yet I was charged 3 replacement fees for cards I never had, whilst assisting me the consultant was on his cell. In contrast, he had my profile open, my level of trust broken. I was forced to order a new card and waited for delivery. The card finally arrived on Friday, the 3rd of January, 2024. I could not link the card to my banking profile, so it started. When called, I was sent to a beach for assistance and then spoke to 11 agents who passed me from department to department. I then requested help with the debit check mandate and was told directly I was doing something wrong, yet three other bank account holders received the mandate. I followed the same process, and my clients received the mandate. I am receiving a notification that the mandate was sent, but there is no approve tab on my app, cell phone banking, or at the ATM. Was sent to an ATM to change the opt, and still it failed. I was told to search and search the app repeatedly and found myself repeating the same reason a total of 22 times; the agent failed to read the notes and be proactive in assisting. Then spoke to reach for assistance via email, and still no assistance. I still can't view the card on my app and still can't change the pin, leaving me very unsettled. I was charged bank fees for a product I hardly used; this amounted to almost R800.00, losing money as I was forced to pay my account using the Investec account. The transferring funds cost me approx. R1800 only because the level of service has deteriorated from the FNB side. I was forced to use an account that I gave notice to close; thank God I did not close the account. The secure chat channel was a total waste of time; the agents passed me to multiple agents who told me to repeat myself and still left the chat without any resolution to the issues. 5 agents dropped the call and failed to call back, leaving me with the cell phone bills of R600 to call for either feedback or assistance. The multiple versions of the product I explained clearly indicated that your team is not aligned with what the business is driving and advertising. All of these issues with FNB have impacted my credit score and my relationships with my clients. My wants I need my cards to be visible, and the fees reversed. I don't mind paying for services rendered, but I received nothing but a financial impact and emotional distress. I require my debit check to be active and working. A formal letter of apology and a detailed explanation of why the product failed me like this.