NM
Nkosinathi M
1 reviews | Active since Jan 2016
15 May 2023, 10:24
Maze of voice prompts and drop calls without assisting clients
I have been trying to obtain a paid up letter for my FNB Credit Card for more than a month. You are sent from pillar to post and their service advisors will sell you the world by saying it has been sent and you wait till you call again. I decided to request for a service advisor supervisor I was not given , they just drop calls . I cannot subject myself to this cycle moreover , I am listed as a private client but I am not happy with the service.
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Nkosinathi M's updateReviewer Update
17 May 2023, 09:49Good day
After writing the review, I hereby confirm that the issue is not resolved! Only emails were sent promising that they would get back to me and it was only that emails.
I am requesting a clearance letter that I no longer owe FNB Credit Card, How hard can that be! Furthermore, the monies that are not credited should reflect.
The impact of this delay has a snowball effect in other accounts.
I am not pleased.
After writing the review, I hereby confirm that the issue is not resolved! Only emails were sent promising that they would get back to me and it was only that emails.
I am requesting a clearance letter that I no longer owe FNB Credit Card, How hard can that be! Furthermore, the monies that are not credited should reflect.
The impact of this delay has a snowball effect in other accounts.
I am not pleased.
NM
Nkosinathi M's update17 May 2023, 09:49
Reviewer Update
Good day
After writing the review, I hereby confirm that the issue is not resolved! Only emails were sent promising that they would get back to me and it was only that emails.
I am requesting a clearance letter that I no longer owe FNB Credit Card, How hard can that be! Furthermore, the monies that are not credited should reflect.
The impact of this delay has a snowball effect in other accounts.
I am not pleased.
After writing the review, I hereby confirm that the issue is not resolved! Only emails were sent promising that they would get back to me and it was only that emails.
I am requesting a clearance letter that I no longer owe FNB Credit Card, How hard can that be! Furthermore, the monies that are not credited should reflect.
The impact of this delay has a snowball effect in other accounts.
I am not pleased.