Maybe I should change to beep bank

Why do I have to write on hellopeter just to purchase a product from my own bank??<br> <br> I have been emailing once a day for two weeks. All I ask is that someone assist me to get a 5gb fnbconnect sim card. <br> <br> The online application says I do not qualify. I have a platinum cheque , platinum credit and platinum business account with FNB , I am sure I DO qualify , if I could just speak to a Human. <br> <br> Every day my email gets forwarded from Support@fnbconnect to Admin@fnbconnect. <br> No one helps me???<br> <br> Should I move all my bank accounts?<br> Do you not want to sell the product? <br> <br> Please try and find the responsible person , I am sure it's someones Job? <br> <br> An apology from the customer service is not going to do the trick , Who works in admin@fnbconnect??