May I please have a Statement

I closed my Gold Cheque account in February 2015. I phoned today to get a statement. They said because of the charge they can not email it to me. Understandable. Go to the branch was her suggestion. So I did. The lady at the branch was so rude... And she blatantly said she can not help me because of the R13.00 charge!!!! I offered to pay the charge, but she insisted that she can not help me... She sent me away with a statement not for the time period I required.... I am furious. May I not bave a bank statement now???