Matter Unresolved: No Communication and now been handed over.

Since my first complaint, I have received one email attempting to assist, this was on the 4th of November. They immediately proceeded to explain the situation to me. I know very well what the situation is, that is why I submitted a negative review. I responded as soon as I could on the 7th of November, stating that I want my issue resolved before I settle the remainder of my loan. It is now the 16th of November and the only communication I've received since the 7th is harassing calls from collections agencies and an email to notify me that I have been handed over to legal, after many attempts to resolve the matter so I can be done with my personal debt.

This matter has been taken to FAIS and the Financial Ombudsmen as FNB besmirched my credit rating while I was an on-time paying client, and instead of putting effort into resolving the matter and then having me settle the debt, they choose to be non-communicative and hand me over to legal collections.

My next complaint will be a direct complaint to acting CEO Jacques Celliers, along with my FAIS reference number.

SORT THIS OUT NOW!!!!!!!

DO NOT USE THIS VILE, INCONSIDERATE BANK!