Matter still not resolved since the 11th!!!!!

This complaint started on the 11th of February. Today is the 25th and we STILL do not have a functioning new business account. This after we spent MANY hours talking to different people but with all due respect the one seems to be more clueless than the next one. We FINALLY after MANY problems got the account opened but now for DAYS we are struggling just to get INTERNET BANKING activated. ERROR AFTER ERROR AFTER ERROR!!! We also spoke to several people who told us oh, it is the new system, we must try again later!!!! For two days now!!!!! This is my third review..... are you now as usual just going to copy and paste your standard reply here and forward it to the same department AGAIN who lets us wait another 3 days for a response or are you now at last going to escalate this to management to be handled as a matter of urgency?