Matter still not resolved...

Last week I sent a complaint (High Priority Complaint ref ***NF) and it still has not been resolved. Initially my account was frozen even after I sent documents to prove that the funds in question were owed to me. I then sent a complaint on 14/03/2024 on Hello Peter then my account was unfrozen but an amount of R3875.00 was put on hold. Natasha Moitze, (FNB risk consultant who has been allocated this case), since I have provided all the required documents to prove that this is my money I DEMAND it to be released back into my account or an email be sent to me from FNB clearly explaining why my money has not been put back into my account so that I can take this matter forward with the Banking Ombudsmen should it not be resolved today and the money not be made available to me in my account. I have worked hard for this money and will not allow FNB and *********** consultants to take it from me.