Maternity arrangements issues - disgusting service

I submitted a claim to *** on 11th March, as I was going on maternity leave as of end March. I received feedback the 25th to confirm that my documents were forwarded to FNB life for maternity. End of April I realized that I was falling behind on my loan accounts and that's when I called in 10 times, only to find out that my documents were not forwarded by ***. I've since resent my documents and was informed I'd receive a response within 7 working days. It's since been 2 weeks and I've had no feedback. This is utterly unacceptable and disgusting service received, especially considering that I've ensured all documentation requested was submitted in a timely manner. Not only is my loan accounts falling behind, however I am being charged additional fees every time the bank tries to collect and my credit score is falling behind. It's been more than 2 months since I've started the process and I've been in maternity leave for almost 2 months now.

Update on FNB General Complaint reference *** - we are now nearing the end of month 3 and FNB has still not sorted out anything. I am receiving an average of 6 calls daily from FNB which is now considered harassment. My credit score is getting worse by the month and charges are accumulating for every collection attempt, this is utterly ridiculous. The constant back and forth and the wasted time, effort and patience could be spent on my baby. After confirming in Jan what documents need to be sent through and to which email address, which also indicates that I will be receiving a portion of my salary, this also shows on the documents, the special arrangements department sent everything through to the claims department who then rejected the claim after more than 2 months and then says I have to go through special arrangements (which was done the 11th March 2021). Truly disgusting service from a bank I've been with for the past 13 years.