Massive lead times - uninterested in customer sastisfaction

My banking desk, or banking team on FNB Premier Banking has been so poor that I have never been helped by them for anything. I app**** online for a business credit card 3 weeks ago and a lease credit guarantee 2 weeks ago. They assigned both these to my person Kabelo, who seems to have had a personal issue and is not at work and then Antonio took over and gave me a courtesy call and left it at that. I keep sending follow up emails and they keep sending messages to each other copying me on asking different teams to make contact with the customer. I feel like all my complaints are about FNB recently. Bank has declined.

I even said that I would HelloPeter if not helped, and nobody bothered. I even copied in the fnb Hello Peter person. Thats where we are