Masilo or Mashila from fnb randburg needs training on how to give best customer service and not hanging up phones on clients

I went to fnb golden walk mall the service was outstanding and the said I should call fnb randburg where I was put on hold for 40 mind then I hanged up the call and left. Then the following day pass 12 I was at fnb again to make that call so I can enquire about my bond.... I was given the phone again so I did but this time after 15min of holding a guy by the name of Masilo or Mashila answered so rude he would ask a question and when I tried to answer he would interrupt me. If I had a choice trust me I would take my existing bond of 8 years to else where worst part he hung up the phone on me after I started questioning him his full names which he refused to tell me. Am not going to let this one go am even contacting ombudsman tomorrow.