1 reviews | Active since Sept 2014
Manual payment not made, sorry doesn't cut it
After making the arrangements for manual debit orders and FNB failed to debit as agreed and all they can say is sorry, I recently paid a sum towards the loan for a lower repayment, I call for almost 30 minutes phones are busy, the lumpsum made won't be allocated until the sales consultant answer the phones. From Saturday till today,
Good day Sonto,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Sonto,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Loans department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)