MANIPULATED BY FNB INTO TAKING MONEY FROM MY ACCOUNT AND THEN TELLING ME IM IN THE WRONG

I am so disappointed in FNB. They literally manipulated and ****** me from my money.

I got a call from one of their agents claiming that I am paying a higher amount than I usually pay for my banking fees - they said that it's R100. I was so confused during the call and this agent was speaking so fast that I couldn't even think straight. All of a sudden she said that they can downgrade me to a lower amount of R73.50.

At this stage, I was completely blindsided because I could have sworn that I pay R7.50 a month because I am currently unemployed and am unable to pay a certain amount every month which is why I previously lowered it. So, this phone call confused the hell out of me and I confirmed more than once with the agent if she's correct with the amount to which she rep**** yes.

All of a sudden she has signed me up to pay R73.50 and reading her script so fast that I couldn't even comprehend what was being said.

After the phone call, I checked my banking statement and realized that my payments are nowhere close to R100 and the agent WAS BLATANTLY LYING to me.

I was so infuriated that they blindsided me in this way and manipulated me that I sent FNB a direct email explaining this. After two weeks they got back to me and mentioned that it's a "misunderstanding" and that I'm the one in the wrong even though the agent was LYING!

Today, I see my account is in a massive negative amount because this ****** FNB went ahead and took off so much money after me repeatedly telling them to cancel that R73.50 and take me back to R7.50 instead. They did not want to change it and made it out that I was the one in the wrong.

I am so upset and going to find a better bank to bank with because clearly all they're good for is manipulating you and lying and just taking your money. These banks are ****** I tell you!