Manager refusing to take my call

I called the number that was given to me via email by FNB, only to find out that the person i am trying to contact does not work in that department but another yet the wrong number appears on the email.<br> <br> <br> <br> The consultant at the incorrect dept was rude and unhelpful. his name is Braith M***eng. Instead of understanding my situation he just fustrated me more... and asked me security questions i understand if i was being helped by him sure the security questions but asking me security questions so he can transfer me to another department really..... <br> <br> Then I asked to speak to his manager ... He promptly told me \My manager will not accept your call???"' <br> Why am i not important enough???<br> <br> Seriously. a bad customer consultant and a manager who refuses to take a customers call...????<br> """