Manager does not seem to care if clients leave the

I went to FNB on Sat 2016-03-05 there where massive amounts of people waiting in the Bank. I took a number and could see that the so called five minute wait on the ticket was going to be a 1 hr half wait.<br> I returned Tuesday 2016-03-08 at 09:45 there were probably 8 people waiting to get helped. <br> An Hour later I was helped to collect a bank card which took about 1 minute. Another customer who was ready to close there account was told by the manager that the reason they make you wait is so that you rather call and let the bank deliver your card to save you time. I spoke to the manager and said does she realize the website gives you the option to collect why do they give you this option then. She has a an abrupt I dont care attitude when I tell her I have banked with FNB for over 20 years and I hear now they retrenching there staff to so now there will be zero personal service. you are just a number. This manager does not care to lose 30 million a month Turn over.<br> I am disgusted with the Managers attitude and Its time leave FNB which I have been extremely loyal to for 20 years.