Manager dismissed complaint

Today I went to collect my new platinum card. No floor operator was at the entrance to assist, so I took a ticket. One floor operator Lerato took offences telling me I must go stand \there ". Interpreting \""there \"" I stood in the wrong queue. Sensing this I asked Xoliswa to assist me. I was told that nobody told me to come stand here. Feeling abused I informed Riaan Swart the manager. I was indifferently dismissed with a simple sorry. I told Mr. Swart both ladies saw me in the wrong queue and left me there. I'm deeply saddened by the nonchalant manner in which the said manager dismissed my formal complaint. Now I have always held this bank in high esteem"