Malfunction with an ATM Machine

Good morning

I hope it finds you well. On the 08/10/2019 at 13:44 , I went to withdraw money at an FNB ATM , Mall of Africa Branch. ATM***3, ***3. The amount was R1000 and when I was waiting for it to come out , it got stuck and went back inside the machine, this happened twice and the third time it said I must take my cash and slip of which I only got the slip back that showed that the money came out but I never got it . I went inside and they said I must fill in a form so I feel I was not really helped about my problem. My number is ***

I hope for a favorable reason.

Many Thanks Siphokazi Madywabe