Malcolm Swartland & Constance Matshoga

FNB Private Banking – Extremely Disappointing Service

Myself and my husband have been trying to get assistance from our FNB Private Banking representatives, Malcolm and Constance, since Saturday after receiving an important email from FNB.

We decided to give them until Monday to respond, but we have still received absolutely no response. I have called both representatives numerous times and sent multiple emails, yet we are being completely ignored.

For a service positioned as Private Banking, this level of communication and customer service is unacceptable.

We have now reached a point where we feel we have no choice but to escalate the matter as consumers.

We expect better from FNB and would appreciate someone taking ownership of this matter and contacting us urgently.

Extremely disappointed with the service we have received.