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shalin N

1 reviews | Active since Aug 2010

15 Dec 2017, 08:25

Makro ********** Behaviour

Good Day, The sequence of events to my problem: - I purchased a dishwasher on ebucks (eB40 000+) - I purchased and extended warranty - I purchased delivery of the goods to Bryanston - I traveled extensively and left instructions for people at my home to receive the goods when delivered - on my return a few months later there had been no delivery of the equipment to my home - I visited Makro Woodmead staff and Management who assured me they would resolve the matter and get back to me - 3 weeks later still no response - I again visited Makro Woodmead staff and Management and they again assured me that they would resolve this and contact me - To-Date, there has been no contact from ebucks or delivery of my goods

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2017, 11:58
Official

Good day Mr. Naidoo,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback regarding the relationship which FNB has with Makro. As mentioned the matter has to be addressed with Makro as they have to address their service failure

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

sN
shalin N's update15 Dec 2017, 15:09
Reviewer Update
Thank you FNB for the prompt contact and reply. The reasons I have involved you in this: - you have chosen to be represented and publicized in the market to have formed a formal business relationship with a vendor - This said vendor, namely Makro Woodmead, de*****s its customers and does not keep to the buyer, seller transaction - This complaint, until seen to resolution and delivery of goods, will serve to notify all other eBucks and FNB customers of the type of vendor relationships that you choose to forge in this market - Competitors will engage to ensure that this behavior is not tolerated and avoided in their organizations - FNB/eBucks cannot divorce themselves from a "trusted" partner such as Makro/Walmart when challenges are met such as these - Through this partnership/relationship you have engaged yourself directly into this non-reciprocal, ********** transaction hope this makes sense to FNB/eBucks
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2017, 16:57
Official

Good day Mr. Naidoo,

Thank you for your posting.

Your comments has been escalated to FNB Private Clients and they will be in contact with you.

Regards,

Hello Peter Complaints Team

*** (option one)