Making money ****

Useless bank I sent an ewallet to a recipient and she blocked the pin I tried reversing the transaction and they changed me R330 for the reversal they say its because she has a E0 account from FNB but she says she have never opened an account with FNB that's just a ******* because now the option that I have is to reverse and take the charges or I just live the money there so that they will take in the future