1 reviews | Active since Jun 2016
Making money out of a struggling single mom
I went through a theft on 24 July 2027. Due to this I have been unable to make my payments. I have been with FNB for 15 years with no issues with my bank. However, todsy, my bank has shown me how they can help me... I app**** for debt review last Wednesday after careful consideration. As I had been under pressure I omitted the overdraft facility from the debt documents. My family deposited funds into my account on 3 occasions to assist me. However, the debt review department has decreased my overdraft from 20k to include the money sent to help me! I have been contacting them since this morning however, they have not been forthcoming. FNB, how you can help me? Please review this, as a single mom with no other income is battling. I have been in a unfair situation of theft. I have also been a loyal FNB client for years. Please assist me!! My debit orders are unpaid!!!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)