Making an account inactive without informing the account holder

I am the executor for an estate. I had to verify the banking details with SARS THREE times already since FNB has decided, without notifying me that the account is inactive.

After I spent time coming in to pick up a bank statement for the estate for verification, and ASKING the person helping me if the account was active, and was told that the account is active (bank charges going off every month), the account is INACTIVE.

You are really wasting my time and money now with this issue. The estate would've have been settled last year already if not for this incompetence.

FNB basically owes the estate all the banking fees from last year until now, which amounts to about R1,500.

Please have someone contact me URGENTLY to have this matter sorted out. I am starting to understand why people are closing their accounts with FNB.

Thank you.