tt
tambe.rafiek tambe.rafiek

1 reviews | Active since Jul 2017

29 Aug 2017, 15:08

Making a unhappy customer happy

I was very disgruntled with Fnb but that changed when a lady Named Tracy in the hello Peter complaints department sorted out a credit card complaint I encountered a million thanks Tracy and everyone else in your team as a million thanks to Fnb who restored my Faith in them..thanks for making my day

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Aug 2017, 16:01
Official

Good Day,

I have received the compliment that you logged. Thank you so much for taking the time to compliment the service you received from Tracey- Lee.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
Ref: ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

tt
tambe.rafiek tambe.rafiek's update29 Aug 2017, 16:13
Reviewer Update
Thanks again to all that worked on fixing this and yes you guys have lived up to your slogan