making a payment.

This has to be the most frustrating bank.

I am unable to make a transfer from my fnb account as it prompts me to enter my card details, the card its requesting is a card that has been cancelled and talking to the staff from call center and the secure chat all arent able to help, they keep transferring me from one department to another.

This is really poor service and the staff do not know the product knowledge.

To have spent over R100 airtime on the phone trying to get help making a simple payment.