GM
Gugu M

1 reviews | Active since Jul 2013

06 Jan 2016, 10:59

Makes No Sense

I opened a FNB Business account online sometime ago. It took forever to get my account number cause they didn't bother emailing or smsing it. I had to call and get it because my account was about to be closed. Smh<br> Now I have registered for online banking, ONLINE!!! But I'm told I have to go to the branch to activate it. It doesn't make sense you that I can do everything online even have my card delivered and then be told to go to the branch to activate my account. Do you really think if I had the time to go to a branch I would have app**** for my account online. I don't get how you can do this FNB. <br> Please help fix this, cause it's frustrating that I don't have online accesss to my account. I can't go to a branch that's why I've had this thing done online. Just Fix it!!! Extremely Frustrated client.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jan 2016, 11:05
Official
Hello TheGuugle,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 843340.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)