Make the hole bigger...

Dear FNB. i have been a customer now for 15 years. Since covid, i had no income. I did take the offer of the covid loan, but was not able to secure income again. So now you keep on taking debit orders, all of them return and i have to pay additional bankfees on that. So all you are doing, is making a big hole even bigger. How is anyone supposed to catch up of the hole just get bigger? I have sent mails requesting the debit orders to be cancelled and not go off my account. No feedback received. I have asked if my policies covers the current situation, no feedback. I have managed to get a job that pays a THIRD of what i used to earn. With less income and added fees and now threats of lawyer fees, how do you expect me to pay back? Everything gets so inflated that repayments are impossible. Please man. Help your customers in a way that actually really helps them.