LJvH
L. Janeska van Heerden
1 reviews | Active since Nov 2019
29 Nov 2020, 09:43
MAKE THE GPS PAYMENT FEATURE OPTIONAL OR REMOVE IT.
After the SECOND complaint about suddenly needing GPS to make payments I get an email trying to explain that this is part of their 'award winning app' And they're trying to reduce *****. I'd like to know who gives out these rewards and what the ranking is based on because NO customer would give an app like this a good rating.
I gather they have had quite a few complaints on this matter if they took the time to write such a detailed email. Yet they're not getting the message - MAKE THE GPS FEATURE OPTIONAL.
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Replies (2)LJvH
L. Janeska van Heerden's updateReviewer Update
01 Dec 2020, 12:45Just telling you'll look into it but not doing anything is not resolving the issue.
Your reward winning app has so far
Please tell me again how your app is SO great.
Your reward winning app has so far
- Refused to let me increase my credit card limits without trying to force upgrading to premier.
- Resulted in me sitting in the branch on the phone for OVER 45 MINUTES either on hold or being transferred to the wrong departments.
- Been the excuse of your in branch staff for not being able to assist me.
Please tell me again how your app is SO great.
LJvH
L. Janeska van Heerden's update01 Dec 2020, 12:45
Reviewer Update
Just telling you'll look into it but not doing anything is not resolving the issue.
Your reward winning app has so far
Please tell me again how your app is SO great.
Your reward winning app has so far
- Refused to let me increase my credit card limits without trying to force upgrading to premier.
- Resulted in me sitting in the branch on the phone for OVER 45 MINUTES either on hold or being transferred to the wrong departments.
- Been the excuse of your in branch staff for not being able to assist me.
Please tell me again how your app is SO great.
LJvH
L. Janeska van Heerden's updateReviewer Update
01 Dec 2020, 19:11The good, bad, and ugly of the FNB bad service saga:
The good - I got the functions I needed from the app. Thank you to the staff members at FNB Menlyn for making it happen.
The bad - STILL FORCED TO USE GPS TO PAY.
The ugly - It took over an hour in the branch (most of it being on hold for telephonic banking) and a major change in my disposition for the staff to assist me - they're OBVIOUSLY trained in only redirecting clients to the app or telephonic banking. Suddenly contacts could be reached who could mysteriously make things happen that I was told was impossible.
FNB, get your act together. Get your app working before rolling out functions that don't work and stop trying to force unnecessary things upon your clients.
The good - I got the functions I needed from the app. Thank you to the staff members at FNB Menlyn for making it happen.
The bad - STILL FORCED TO USE GPS TO PAY.
The ugly - It took over an hour in the branch (most of it being on hold for telephonic banking) and a major change in my disposition for the staff to assist me - they're OBVIOUSLY trained in only redirecting clients to the app or telephonic banking. Suddenly contacts could be reached who could mysteriously make things happen that I was told was impossible.
FNB, get your act together. Get your app working before rolling out functions that don't work and stop trying to force unnecessary things upon your clients.
LJvH
L. Janeska van Heerden's update01 Dec 2020, 19:11
Reviewer Update
The good, bad, and ugly of the FNB bad service saga:
The good - I got the functions I needed from the app. Thank you to the staff members at FNB Menlyn for making it happen.
The bad - STILL FORCED TO USE GPS TO PAY.
The ugly - It took over an hour in the branch (most of it being on hold for telephonic banking) and a major change in my disposition for the staff to assist me - they're OBVIOUSLY trained in only redirecting clients to the app or telephonic banking. Suddenly contacts could be reached who could mysteriously make things happen that I was told was impossible.
FNB, get your act together. Get your app working before rolling out functions that don't work and stop trying to force unnecessary things upon your clients.
The good - I got the functions I needed from the app. Thank you to the staff members at FNB Menlyn for making it happen.
The bad - STILL FORCED TO USE GPS TO PAY.
The ugly - It took over an hour in the branch (most of it being on hold for telephonic banking) and a major change in my disposition for the staff to assist me - they're OBVIOUSLY trained in only redirecting clients to the app or telephonic banking. Suddenly contacts could be reached who could mysteriously make things happen that I was told was impossible.
FNB, get your act together. Get your app working before rolling out functions that don't work and stop trying to force unnecessary things upon your clients.