Major service delivery failure - Credit card.

I had a very bad experience regarding obtaining an additional card from the institution. I have ordered the card in lieu of leaving on vacation on 14 December 2018. 1) I tried to order the card via the internet. It did not take the ID number. Keep on indicating the ID number is not valid?

2) I phone the customer / Sales center and ordered the card on 3 December 2018. The advisor indicate that it would take 5 to 7 days. Receiving the card at the 10-11 December the latest was acceptable.

3) With no communication from the institution I called on 11 December 2018 (reference Ry ********** 60029) to find out the progress. Subsequently the sales person never ordered my card on the 3rd of December 2018. The sales person (11 December) indicated to me that FNB will order the card and delivery will be within 5-7 day. I objected and asked to speak to a supervisor to relay my disappointment and to expedite delivery prior to the 14th December 2018. The sales advisor advised me he had escalated the matter and the card will be delivered prior to the 14th December 2018.

4) On 13 December 2018, I receive a sms from takelalot delivery team with a telephone number. Calling the number and being in an answering line for 10 minutes is not kind on mobile call cost. Eventually, I gave up.

5) On 14th December, I called early to find out if the delivery will be in time prior to my departure. Again 15 minutes before the call was answered. The I found out delivery can only be on Tuesday 18 December 2018 and FNB did not provide special instruction for urgent delivery.

I would like to thank FNB for a major service failure and if the slogan is still "How can we help you", all you need to do is deliver the promised service.