Major debit order issues with credit account

Hi there,

I'm still waiting for a response from two complaints that I made in December, one early in the month and the other halfway through. My tickets were with respect to the issues in debit orders for my credit card account. After receiving no response on the matter, I spoke to the agents in my premier banking messages who suggested I send an email.

As a result of no response, the same erroneous debit orders went off this month and have caused major issues for my other debit orders.

I'm not sure why I haven't received a response, especially because this is actually pretty urgent and am also paying extra for a 'team of dedicated bankers' - all round I'm rather shocked at the poor service I've received.

Reference for my email complaint: REF: ********** 4_ ********** 00

Regards, Duncan